Paytm Payments Banks KYC Expired after ban

[ananthreddy]

My Paytm Payments Banks KYC Expired right after ban but I cant able to transfer not do kyc can any one able to help me
Customer care was not responding properly
Im Currently in UAE and want to transfer and close this bank account

 

[Nikita Katiyar]

My Paytm Payments Banks KYC Expired right after ban but I cant able to transfer not do kyc can any one able to help me
Customer care was not responding properly
Im Currently in UAE and want to transfer and close this bank account

My Paytm Payments Banks KYC Expired right after ban but I cant able to transfer not do kyc can any one able to help me
Customer care was not responding properly
Im Currently in UAE and want to transfer and close this bank account

If your Paytm Payments Bank KYC has expired, you cannot transfer funds or close your account until you complete the Full KYC process. However, completing KYC while being outside India, such as in the UAE, can be challenging due to regulatory requirements that mandate in-person verification.

Here are some steps and options to address your issue:

1. Check Online Alternatives: Log in to the Paytm app and explore if the "Video KYC" option is available for you. This service, if enabled, allows certain verifications remotely without physical presence. However, it's not universally accessible.

2. KYC at a Designated Point in India
- If possible, have a trusted person in India inquire about your options at a nearby KYC center. Note that personal presence is required for biometric verification, so this may not work unless you return to India.

3. Customer Support Escalation
- If standard customer support isn't responsive, escalate your issue via email. Contact grievanceredressalofficer@paytmbank.com. nodalofficer@paytmbank.com with your registered details and explain your situation, including your UAE location.


4. Account Closing Request
- If your intent is to close the account, include this in your escalation email. Explain the hardship of traveling to India for KYC and request alternatives to close the account and refund your balance. “Paytm bank and Paytm support”

If the above methods do not resolve your issue, you may need to wait until you can visit India to complete the mandatory KYC requirements. Keep in mind that Paytm's policies comply with RBI guidelines, which limit options for overseas users.

 

[ananthreddy]

THANKS FOR CLARIFYING,
SURE BUT I THINK THEY DIDNT OPENED THEIR FULL KYC YET SO I CANT ABLE TO DO IT BUT WITH VPN WE CAN VIRTUALLY DO KYC AND THE REMAINING PROCESS LIKE IF THEY HAVE A VIDEO CALL KYC FACILITY AND I'M LOOKING FOR OPTIONS LIKE MESSAGING GRIEVANCE AND NODAL OFFICERS