One Card Not allowing reward redemption?

Anybody knows why ?
Recently I was randomly checking my one card app, and got this message while trying to redeem reward points
"Currently you are not eligible for points redemption", It doesn't mention any reason. I got these reward points around May. Haven't used my one card since.
And their help chat is not helpful at all, can't event talk to a human. And the bot, it just goes around circles.

Just by checking your post i just tried to redeem mine 8131 Points and it allowed me to do it.

sherin.real1 said:

Just by checking your post i just tried to redeem mine 8131 Points and it allowed me to do it.

Click to expand...

Thanks for letting me know. Looks like it's a me only problem.