Can I File a Complaint with RBI Regarding RBL Bank Credit Card EMI Charges After a Product Cancellation?

[Vara Prasad]

I ordered a product on Flipkart using an EMI option through my RBL Bank credit card. After cancelling the product, I received the refund for the purchase, but the 14% EMI interest wasn't dissolved. Additionally, the processing fee along with GST wasn't refunded, and I have to pay a 3% foreclosure fee plus GST to close the EMI. When I contacted RBL customer care, they informed me that this is a standard process, and once an EMI is initiated, it cannot be cancelled. Can I raise this issue with the RBI?

 

[krishna1718]

you mail to rbl griverance with their reply you can contact rbi but you have check terms and conditions of rbl card before raising complaint