CIBIL & Amazon Pay Score Check Issue – Mental Harassment & No Resolution!

[ajijul_93rahman]

I want to share my frustrating experience with CIBIL and Amazon Pay, which has caused me months of mental harassment. This post is to warn others and seek advice from those who have faced similar issues.

I had an old Amazon Pay account, which I later closed. After that, I created a new Amazon Pay account with updated details.

When I tried to check my CIBIL score through the new account, I kept getting this error:

"Your CIBIL report was already accessed using another Amazon account. Please sign in using the same Amazon account to check your CIBIL score."

Amazon Pay support escalated the case and informed me that CIBIL had stored my old Amazon account identifiers (PAN, email, mobile) in their system, preventing me from accessing my score through my new account. Amazon Pay confirmed that CIBIL needs to delete these old identifiers to resolve the issue.




I raised multiple complaints with CIBIL, explaining the issue clearly. But every time, they gave me irrelevant, copy-paste responses like:

"We are currently working on the concern raised by you on request dated November 27, 2024, and will revert to you shortly."

"We have raised the issue with the concern IT team, and it will take some time for resolution."

"On observation, we could see that your amazon account authentication was failed."

"We are unable to remove old login credentials. Please contact Amazon Pay to create new credentials with a different mobile number."

This makes no sense because:

1. The problem is NOT with login credentials—the issue is CIBIL’s duplicate account check system.
2. I already have a new Amazon account, but I still can’t check my score because CIBIL refuses to delete old account data.
3. Amazon Pay clearly said CIBIL is responsible, but CIBIL keeps blaming Amazon Pay.
   
   
   
   
   
   

Months of Mental Harassment & No Compensation:​

• I have been following up for months with Amazon Pay and CIBIL, but they keep bouncing me around.
• CIBIL refuses to acknowledge the issue and keeps sending generic responses.
• I requested compensation for the mental stress and wasted time, but they denied it without even addressing my complaint properly.

What Next?​

• I have escalated the matter to the RBI Ombudsman and demanded that CIBIL delete the old identifiers and compensate me for mental harassment.

Has Anyone Faced a Similar Issue?​

If you’ve had trouble checking your CIBIL score via Amazon Pay due to an old account, let me know how you resolved it. This kind of negligence should not be tolerated!

 

[Skylar]

I want to share my frustrating experience with CIBIL and Amazon Pay, which has caused me months of mental harassment. This post is to warn others and seek advice from those who have faced similar issues.

I had an old Amazon Pay account, which I later closed. After that, I created a new Amazon Pay account with updated details.

When I tried to check my CIBIL score through the new account, I kept getting this error:

Amazon Pay support escalated the case and informed me that CIBIL had stored my old Amazon account identifiers (PAN, email, mobile) in their system, preventing me from accessing my score through my new account. Amazon Pay confirmed that CIBIL needs to delete these old identifiers to resolve the issue.

View attachment 2274
View attachment 2275

I raised multiple complaints with CIBIL, explaining the issue clearly. But every time, they gave me irrelevant, copy-paste responses like:






This makes no sense because:

1. The problem is NOT with login credentials—the issue is CIBIL’s duplicate account check system.
2. I already have a new Amazon account, but I still can’t check my score because CIBIL refuses to delete old account data.
3. Amazon Pay clearly said CIBIL is responsible, but CIBIL keeps blaming Amazon Pay.
   
   View attachment 2278
   View attachment 2279
   View attachment 2280
   View attachment 2281
   View attachment 2282

Months of Mental Harassment & No Compensation:​

• I have been following up for months with Amazon Pay and CIBIL, but they keep bouncing me around.
• CIBIL refuses to acknowledge the issue and keeps sending generic responses.
• I requested compensation for the mental stress and wasted time, but they denied it without even addressing my complaint properly.

What Next?​

• I have escalated the matter to the RBI Ombudsman and demanded that CIBIL delete the old identifiers and compensate me for mental harassment.

Has Anyone Faced a Similar Issue?​

If you’ve had trouble checking your CIBIL score via Amazon Pay due to an old account, let me know how you resolved it. This kind of negligence should not be tolerated!

Since no bank is involved in this matter, filing a complaint with the RBI Ombudsman would not be effective. Additionally, there are numerous other websites and apps available for checking your credit score; why rely solely on Amazon Pay?

 

[ajijul_93rahman]

Since no bank is involved in this matter, filing a complaint with the RBI Ombudsman would not be effective. Additionally, there are numerous other websites and apps available for checking your credit score; why rely solely on Amazon Pay?

I’m actually planning to apply for the Amazon Pay ICICI Card, and from what I’ve heard, fetching my CIBIL score through Amazon Pay increases the chances of easy approval. That’s why I’m specifically trying to access my CIBIL score via Amazon Pay.

My application was rejected five months ago, but I’ll be eligible to apply again next month. So, over the past five months, I’ve worked on maximizing every possible chance of approval. I’ve improved my CIBIL score to 765+, increased the age of my credit history to over a year, and boosted my activity on Amazon Shopping and Amazon Pay services. Additionally, I’ve completed full KYC for my Amazon Pay wallet and actively used the ICICI iMobile app. The only thing left is fetching my CIBIL score through Amazon Pay.

That’s why resolving this issue is so important to me.

 

[Skylar]

I’m actually planning to apply for the Amazon Pay ICICI Card, and from what I’ve heard, fetching my CIBIL score through Amazon Pay increases the chances of easy approval. That’s why I’m specifically trying to access my CIBIL score via Amazon Pay.

My application was rejected five months ago, but I’ll be eligible to apply again next month. So, over the past five months, I’ve worked on maximizing every possible chance of approval. I’ve improved my CIBIL score to 765+, increased the age of my credit history to over a year, and boosted my activity on Amazon Shopping and Amazon Pay services. Additionally, I’ve completed full KYC for my Amazon Pay wallet and actively used the ICICI iMobile app. The only thing left is fetching my CIBIL score through Amazon Pay.

That’s why resolving this issue is so important to me.

I haven't checked my score on amazon and I have ICICI amazon card.
There are other options like swiggy HDFC and SBI cashback card, I don't think this amazon card is worth the hassle and that much harmane and time waste.

 

[ajijul_93rahman]

I haven't checked my score on amazon and I have ICICI amazon card.
There are other options like swiggy HDFC and SBI cashback card, I don't think this amazon card is worth the hassle and that much harmane and time waste.

I get your point, and I agree that there are other good options like Swiggy HDFC and SBI Cashback. But for me, the main reason for focusing on the Amazon Pay ICICI Card is to establish a credit card relationship with ICICI.

ICICI is known for offering generous credit limits without the hassle of low-limit approvals, and the Amazon Pay ICICI Card has one of the highest approval rates among their cards. Since I don’t have any ICICI credit card yet, I see this as the best way to get started with them and build a long-term relationship.