How Axis Bank messed up my Forex Payment.

[Trilochan20]

So on Aug 30, 2024 at 10:35am I received a mail from axis bank regarding inward remittance.

Dear Customer,

We are pleased to inform you that you have received a foreign inward remittance of USD 500.00vide reference number XXXXXXXXX for your account no: XXXXXXXXXXX2931.These funds are being processed seamlessly and are expected to be credited shortly to your account.We will get in touch with you if we require any further information regarding this remittance.

If you have any questions, you may contact your base branch. Also, to know more about any ongoing special offers on remittances, please contact your base branch.
Axis Bank is live on FX-Retail (www.fxretail.co.in), you can also buy/sell foreign exchange through this platform. For details visit www.axisbank.com/retail/forex/fx-retail

All parties to this transaction are advised that banks may be unable to process a transaction that involves countries, regions, entities, vessels or individuals sanctioned by the United Nations, The United States, The European Union, The United Kingdom or any other relevant government and/or regulatory authority and that such authorities may require disclosure of information. Axis Bank Ltd is not liable if it, or any other person, fails or delays to perform the transaction or discloses information as a result of actual or potential breach of such sanctions.

Charges may be applicable for this inward remittance. Kindly refer Axis Bank website or click here for Schedule of Charges.

Assuring you of our best services.
With Regards,
Axis Bank Ltd.

Since it was Friday, I waited till Tuesday to get the payment in my account. But nothing was happening. I contacted my RM, and she told me that I need to fill a form in the net banking with ARC number. I did not have any ARC number, I only had a reference number which 12digit, and ARC number is 14 digits. Then I contacted to customer care and one person told me to get the ARC number from your client's bank. The client didn't even know, there's something called ARC number existed in the first place.

So I went to my branch and told the problem. They connected to the local forex department, but they didn't pick up the call. Next day, after trying again they called me, and told me to check the mail. I told them I didn't receive any email from local forex team. Then the lady said, I will forward this mail to your branch and the lady from the branch will forward you. I gave my mail ID to the lady from my branch in WhatsApp, and received the mail. When I checked the mail, It was supposed to reach to me on 3 September, but the lady from the forex department messed up my email ID while sending me the mail.

I mean, how much dumb can you be. How did you get this kind of job, if you make this type of mistake. I felt frustrated. $500 is a big amount for me. Then in the mail I used the ARC number, filled up the form [inward remittance form] in the net banking portal and updated the purpose code. And I still haven't received anything. And no update from the bank as well.

I am looking for alternatives. May be open a new account in HDFC or IDFC bank. Or in WISE.

 

[Trilochan20]

Update: I gave Axis bank another chance and during my 3rd payment, they gave me the contact no of a FOREX department team member. She proactively sent me the ARC reference number via WhatsApp and after completing the form in Axis bank portal, I just sent her the right purpose code via mail, and funds credited within 24 hours of receiving the payment.

 

[santoshraut]

In simple words... Only Axis bank Credit cards are good, everything else is worst and pathetic... contact axis bank PNO

 

[prasanmail89]

Update: I gave Axis bank another chance and during my 3rd payment, they gave me the contact no of a FOREX department team member. She proactively sent me the ARC reference number via WhatsApp and after completing the form in Axis bank portal, I just sent her the right purpose code via mail, and funds credited within 24 hours of receiving the payment.

Same problem I am also facing .. can you please share the foreign department team number

 

[Trilochan20]

Same problem I am also facing .. can you please share the foreign department team number

Based on your branch number will be different. So you should contact your branch and get it from them.

 

[prasanmail89]

I. Stay in bangalore but my branch is madurai .. If. You can share the number it might be helpful ..let me give a try your branch number

 

[prasanmail89]

What is arc number ... is it not the same Reference number that is present in mail..

 

[Trilochan20]

If you stay in Bangalore, go to Bangalore's axis bank, any branch. [You can transfer your branch there using mobile banking] I am from BBSR/Odisha, So I don't think the number from my branch will be helpful.

ARC reference number will be provided to you by the forex department associated with your branch. It looks something like this, "DDMMYYARCXXXXX" - 14digit. When the forex department associated with your branch give you the ARC ref no. [ via email ] you have to Log in to your Axis bank internet banking.

Then you have to select payments from left navigation menu, and select "Inward remittance - wire money" then give the ARC ref no - [ 14digit ], then select purpose code.

If your purpose code is not there, select other payments and mail your purpose code, the mail address where you received the ARC ref number from. [ in my case it's bhubaneswar.forex@axisbank.com - in your case it will be different ] And you should receive your money within few hours.

Make sure to download the purpose code list from axis bank site, otherwise your payment may be withheld.

 

[prasanmail89]

Thank you for the detailed explanation .. it helped for me