The Amazon Pay ICICI Bank Credit Card does offer purchase protection insurance for stolen items under specific conditions. Here’s a detailed breakdown of the coverage, eligibility criteria, claim process, required documents, timelines, and exclusions based on the search results:
1. Coverage Details
Purchase Protection Insurance: Covers theft or damage (e.g., fire, transit damage) of items purchased using the card, subject to terms. The coverage limit varies by card type but typically ranges up to ₹5 lakh annually, depending on the policy 48.
Fraud Protection: Includes unauthorized transactions if the card is lost/stolen, with coverage up to ₹3 lakh under the Card Protection Plan (CPP) 18.
2. Eligibility Criteria
To claim insurance for the stolen mobile phone:
Active Card: The card must have been used for transactions in the last 60 days before the theft 8.
Timely Reporting: The theft must be reported to the bank within 24 hours of discovery and to the insurer within 30 days 14.
Minimum Spend: For ICICI Bank cards, ensure the card was active with a minimum spend of ₹499 in the previous month 4.
Registered Address: The theft must occur at the registered home address with the bank. Claims for thefts at unregistered locations are excluded 4.
No Defaults: The cardholder must not have defaulted on recent bill payments 4.
3. Claim Process
Notify ICICI Bank: Call the toll-free customer care (1800 103 8181) to report the theft and request a claim form 8.
File a Police Report: Obtain an FIR (First Information Report) or a stamped Plain Paper Police Report (for international incidents) 24.
Submit Documents:
Completed claim form (in English/Hindi).
FIR or police report (translated if regional language).
Purchase invoice and credit card statement showing the transaction.
Proof of registered address (e.g., utility bill) 28.
Claim Review: ICICI Lombard General Insurance (the insurer) processes claims within 14 days of document submission 8.
4. Exclusions
Theft Outside Home: Claims are rejected if the theft occurs outside the registered address 4.
Inactive Cards: No coverage if the card was unused for 30–90 days (varies by policy) 4.
Specific Items: Excludes gold, silver, EMI purchases, and digital products 38.
Negligence: Claims may be denied if the cardholder fails to secure the item (e.g., leaving it unattended in public) 4.
5. Timelines
Reporting Deadline: Notify the bank within 24 hours and the insurer within 30 days of the theft 18.
Claim Submission: Submit all documents within 30 days of the incident 2.
Key Takeaways
The Amazon Pay ICICI Credit Card’s purchase protection applies only if the theft meets strict criteria (e.g., location, card activity).
The Card Protection Plan (CPP) offers additional fraud coverage but requires a separate enrollment (₹1,699–₹2,799/year) 18.
Always update your registered address with the bank to avoid claim rejection 4.
For further details, refer to ICICI Bank’s Card Protection Plan or contact ICICI Lombard at 1800-2666
