JUPITER SUPERPOT PROBLEM :- HELP ME

[RitamModak]

Hi everyone,

I’m reaching out to this community for advice regarding an issue I’m facing with my Jupiter Super Pot account. Here are the details:

• Problem: My account has been marked as dormant, and I cannot withdraw the funds.

What I’ve Tried So Far:​

1. Contacted Jupiter Support, and they advised me to visit the nearest Federal Bank branch to complete my KYC.
2. Visited the Federal Bank branch, but they informed me that they cannot assist since it is a digital account and asked me to contact Jupiter.
3. Contacted Federal Bank’s customer care, but they also redirected me to Jupiter.

This has turned into a frustrating cycle, and I am unable to access my funds.

Request:​

• Has anyone faced a similar issue with Jupiter or other neobanks?
• Can someone guide me on the proper steps to reactivate a dormant digital account or escalate this issue effectively?

 

[arjungoyal12]

Actually from where I know, Jupiter doesn't have support to re-open the accounts that have been closed. Only RBI can help you with this.

 

[saurabh.s]

Hi everyone,

I’m reaching out to this community for advice regarding an issue I’m facing with my Jupiter Super Pot account. Here are the details:

• Problem: My account has been marked as dormant, and I cannot withdraw the funds.

What I’ve Tried So Far:​

1. Contacted Jupiter Support, and they advised me to visit the nearest Federal Bank branch to complete my KYC.
2. Visited the Federal Bank branch, but they informed me that they cannot assist since it is a digital account and asked me to contact Jupiter.
3. Contacted Federal Bank’s customer care, but they also redirected me to Jupiter.

This has turned into a frustrating cycle, and I am unable to access my funds.

Request:​

• Has anyone faced a similar issue with Jupiter or other neobanks?
• Can someone guide me on the proper steps to reactivate a dormant digital account or escalate this issue effectively?

Write to Jupiter's nodal officer.
Email: nodalofficer@jupiter.money

If you still unable get a solution then you can reach out RBI ombudsman