My bank account unable to unfrezze

[Manozharihar]

I reported a cyber froud on 22/06/24. My account are frozen to protect my funds but now banks are not ready to reopen it, they are saying bring a latter with cyber deportment to open account but cyber deportment not giving latter because they are saying we don't freeze the complainer account

 

[Personal Finance by Nish…]

Solution
Contact the Bank Again-Explain the situation to the bank, and ask if they can provide any alternative solutions or documents that can help unfreeze your account
Escalate the Issue-If the bank is not cooperating, you can escalate the issue to a higher authority, such as a customer service manager or a complaints department
Seek Help from Cyber Portal-Although the cyber portal says they didn't freeze your account, you can still reach out to them for guidance on how to proceed
Consider Filing a Complaint-If you're not getting any help from the bank or cyber portal, you can file a complaint with the RBI banking ombudsman or a consumer forum like NCH

Pro Tip
Keep a Record-Document all your conversations with the bank and cyber portal, including dates, times, and details of what was discussed
Stay Calm and Patient-Resolving such issues can take time, so it's essential to remain calm and patient throughout the process