Unable to Complete KYC on PayzApp - PAN Already Registered Issue

[Maitri Maniya]

Hi everyone,

I'm facing an issue while trying to complete my KYC on PayzApp. Every time I attempt to register my PAN, I receive an error message stating that my PAN is already registered. I haven't used this PAN on PayzApp before, and I'm unsure why this error occurs.

Has anyone else experienced this problem? If so, how did you resolve it?

 

[Skylar]

Hi everyone,

I'm facing an issue while trying to complete my KYC on PayzApp. Every time I attempt to register my PAN, I receive an error message stating that my PAN is already registered. I haven't used this PAN on PayzApp before, and I'm unsure why this error occurs.

Has anyone else experienced this problem? If so, how did you resolve it?

I assume you already have HDFC account?
are you using same number as one with HDFC bank account to rigister on PayZapp?

 

[Maitri Maniya]

I assume you already have HDFC account?
are you using same number as one with HDFC bank account to rigister on PayZapp?

Yes. My father has an account in hdfc and using the same mobile number in PayZapp. My mother also has an account and the same mobile number is registered over there. So In short there are 2 accounts with the same mobile number.
I hope that's not the issue?

 

[Jdsingh1710]

I also experienced same issue bcoz i also have 2 accounts with same number.
Now even after changing number it is giving same problem.
I enquired from PayZapp customer care. They told your PAN card is registered with other number and we cannot delink your PAN card as their tema i still working on delinking process.

 

[rahul7418]

Hi everyone,

I'm facing an issue while trying to complete my KYC on PayzApp. Every time I attempt to register my PAN, I receive an error message stating that my PAN is already registered. I haven't used this PAN on PayzApp before, and I'm unsure why this error occurs.

Has anyone else experienced this problem? If so, how did you resolve it?

We have digi youth account in which we are unable to do bank based KYC. We have entered PAN due to which we are not able to do bank based KYC. If you have any suggestion please let me know.

 

[Devine Soul]

I assume you already have HDFC account?
are you using same number as one with HDFC bank account to rigister on PayZapp?

Yes multiple accounts on same number may cause problem as this app is of HDFC bank.

 

[Maitri Maniya]

without the KYC in payzapp app. are we eligible for the all the cashbacks for the credit card spends on payzapp?
i.e: HDFC pixel play rupay card gives 1% CB on UPI. so it necessary to pay via payzapp only to get 1% CB?

 

[shivtej]

without the KYC in payzapp app. are we eligible for the all the cashbacks for the credit card spends on payzapp?
i.e: HDFC pixel play rupay card gives 1% CB on UPI. so it necessary to pay via payzapp only to get 1% CB?

Not necessary to pay via payzapp. There is no such restriction mentioned and I use it on many other upi apps and it gives 1% cashback.

 

[Maitri Maniya]

i visited the branch. they said one customer faced the similar issue. his account was not active because of KYC issue. so when he tried to redeem the points in others account. the points were debited. but the rewards aren't added to payzapp wallet
can i complaint to RBI ombudsman regarding the KYC issue?