Facing Issues Completing Video KYC for YES Bank Credit Card – Need Guidance

[Maitri Maniya]

I applied for a YES Bank Elite Plus Credit Card through my laptop and received the video KYC link. I tried three times, but the agents said my details were not visible properly on the desktop and suggested using a mobile device.

However, I don’t have a separate video link for mobile. When I try the same link from my laptop on my mobile, it shows “Session Expired”, and I’m unable to complete the video KYC.

I contacted customer care, but they said they cannot resend the link, and I haven’t received any email or SMS with a new link.

Has anyone faced this issue? What should I do to successfully complete the video KYC process?

 

[arjungoyal12]

It’s a pretty common issue with YES Bank’s video KYC link, it often expires if the session is interrupted or if you switch devices.

A few things you can try:

1. Clear browser cache and try again on mobile: Sometimes the “Session Expired” message shows up because the link carries your previous session details. Opening it in an incognito window on your phone also helps.

2. Try calling the YES Bank credit card helpline instead of the general customer care: The credit card team can usually trigger a fresh KYC link, even if the first-level support says they can’t. Ask specifically for a “fresh video KYC link for card application.”

3. Visit a nearby YES Bank branch: If the link is not getting re-sent, the branch can escalate your case. Many users have gotten their link reissued the same day this way.

4. If nothing works, cancel and reapply: Last option, but if your application is stuck and no link is coming, reapplying often triggers a new KYC link automatically.

Others have faced the same issue, and usually a fresh link fixes everything. Hope this helps you complete the process smoothly!

 

[Maitri Maniya]

but how to get that video kyc link? after filling the form the vide kyc link opens in a same page and that is not sharable. if i paste that same link in mobile it doesn't work

 

[shivam_loan]

It’s a pretty common issue with YES Bank’s video KYC link, it often expires if the session is interrupted or if you switch devices.

A few things you can try:

1. Clear browser cache and try again on mobile: Sometimes the “Session Expired” message shows up because the link carries your previous session details. Opening it in an incognito window on your phone also helps.

2. Try calling the YES Bank credit card helpline instead of the general customer care: The credit card team can usually trigger a fresh KYC link, even if the first-level support says they can’t. Ask specifically for a “fresh video KYC link for card application.”

3. Visit a nearby YES Bank branch: If the link is not getting re-sent, the branch can escalate your case. Many users have gotten their link reissued the same day this way.

4. If nothing works, cancel and reapply: Last option, but if your application is stuck and no link is coming, reapplying often triggers a new KYC link automatically.

Others have faced the same issue, and usually a fresh link fixes everything. Hope this helps you complete the process smoothly!

Bhai chatgpt to me bhi kar sakta tha

 

[anuragmukherjee28]

but how to get that video kyc link? after filling the form the vide kyc link opens in a same page and that is not sharable. if i paste that same link in mobile it doesn't work

You have tried calling customer care. Otherwise, visiting the bank branch will be the least option your have