Aquaguard Water Purifier AMC suggestion

[Jaya45]

Hello Friends,

I have Aquaguard Sure Delight NXT( RO+UV+UF). My warranty expires on 6th March 2026. I had scheduled my 2nd free service this morning. The executive turned up 1 hour late. I thought he will clean the filters like he did in 1st free service. But, he inspected the filter and told me it needs replacement very soon and if he tries to clean it now, It will get clogged. Don't know how true it is?

Next, he insisted on buying AMC from him and not online. My plan was to go for Silver AMC which comes with 2 filter replacement but he is insisting on buying Gold AMC as he said RO kit and 3 filter replacement are covered under Gold plan.

I did not commit to anything as I said I will renew AMC after I come back from tour. Looking forward to your Inputs.

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[bekifaayatifan]

AMCs are a scam in my opinion. They are just repackaged extended warranty. But if you see value in them, buy it from the technician only if the rate is lower than what's offered online. If you buy it from the technician, he gets his commission. Also, if possible try to source filters online directly from Aquaguard site. You can also get non OEM filters online from amazon or flipkart cheaper. I can't comment on their quality though.

 

[Jaya45]

AMCs are a scam in my opinion. They are just repackaged extended warranty. But if you see value in them, buy it from the technician only if the rate is lower than what's offered online. If you buy it from the technician, he gets his commission. Also, if possible try to source filters online directly from Aquaguard site. You can also get non OEM filters online from amazon or flipkart cheaper. I can't comment on their quality though.

I don't think technician will sell cheaper AMC. He is trying to upsell Gold AMC which would cost Rs.3600 as compared to Silver AMC which is 2000+.

The difference between the two, he suggests is that Gold AMC comes with an additional filter replacement and covers RO filter kit which in case of Silver AMC is 50% off on MRP.

He says I will have to anyways shell extra money in case I opt for Silver AMC. Also, he is asking us not to pay for AMC online as it may not be a valid one.

 

[bekifaayatifan]

He won't sell you the cheaper plan - Red flag. Tell him to back off.
Tell him it's your decision whether to get the Gold or Silver. Not his. He's not the one paying for it.

Say if you plan to get Gold AMC and the price is 3600 in the official Aquaguard website also, why should one get it from the technician?
No monetary benefit for the customer. The tech gets his maximum commission.

I saw this on Aquaguard website - "Buy AMC online to get upto 20% off"
Ask the tech, if a customer is purchasing AMC online from Aquaguard website, how can it be invalid?

Compare all plans - Base, Silver, Gold & Platinum.
If you see value in any of them, i.e. you are willing to prepay x amount yearly for water purifier maintenance, then go ahead.