FI Debit card charges SCAM

[Lucifer38]

When i created my Fi account, it was told that the debit card will be lifetime free.
My account is with them since the beginning but from last year they changed some account types and mentioned that the debit card will be chargeable. IS BANKS ALLOWED TO DO THIS? ALL OF A SUDDEN CHANGING POLICY TO EXTORT MONEY?
I had a conversation with the customer support, and they mentioned to me that as I'm already old customer, no AMC charges will be levied until i replace or debit card gets expired.
I was satisfied with the answer at that time.
But recently they debited the AMC charges for the debit card
WHAT IS THIS SCAM, WHEN THE CUSTOMER SUPPORT TOLD THAT NO CHARGES WILL BE LEVIED THEN HOW CAN THEY DEBIT THE CHARGES?
Can anyone help me with that? Is something possible which i can do to reverse it? Should complaining at Ombudsman will help?
PS. I tried calling and email to the Fi customer support, but the calls are not connecting, neither they address properly about the issue on emails. They just sends automated email reply. It's not just me alone, multiple customers have raised the request (source: Twitter) but they haven't provided any reliable response.
Please help bekifaaytati community!

 

[santanu47493]

No idea brother you may complaint to RBI and also I have salary account on fi and my card is free never changed

 

[Lucifer38]

No idea brother you may complaint to RBI and also I have salary account on fi and my card is free never changed

You might have opened Fi account recently, because in the beginning of Fi, there was no different types of account (salary, standard etc). They have introduced different account types last year only..
I'm really not sure what should i do in my case.
I was hoping the community will help me

 

[saurabh.s]

I had a conversation with the customer support, and they mentioned to me that as I'm already old customer, no AMC charges will be levied until i replace or debit card gets expired.

Do you have any confirmation or proof from them stating that the card will be free for you? Without proof, they could potentially deny your claim. As they've already notified everyone regarding the revision in charges.

 

[Lucifer38]

Do you have any confirmation or proof from them stating that the card will be free for you? Without proof, they could potentially deny your claim. As they've already notified everyone regarding the revision in charges.

Yes i do have proof, i have that ticket number in which i had conversation with the customer support executive, but I can't take screenshot of the chat, as the app don't allow that. But they said that it will be free for me

 

[Bharatiya Nagrik]

Yes i do have proof, i have that ticket number in which i had conversation with the customer support executive, but I can't take screenshot of the chat, as the app don't allow that. But they said that it will be free for me

Ask someone else to take a photo of that chat from their phone.

 

[mario30k]

Same issue. I am about to close my account today. Again they have sent revised charges recently

 

[Lucifer38]

Same issue. I am about to close my account today. Again they have sent revised charges recently

Yes correct. They are just lying on the face and may be we can't do anything about it

 

[Skylar]

When i created my Fi account, it was told that the debit card will be lifetime free.
My account is with them since the beginning but from last year they changed some account types and mentioned that the debit card will be chargeable. IS BANKS ALLOWED TO DO THIS? ALL OF A SUDDEN CHANGING POLICY TO EXTORT MONEY?
I had a conversation with the customer support, and they mentioned to me that as I'm already old customer, no AMC charges will be levied until i replace or debit card gets expired.
I was satisfied with the answer at that time.
But recently they debited the AMC charges for the debit card
WHAT IS THIS SCAM, WHEN THE CUSTOMER SUPPORT TOLD THAT NO CHARGES WILL BE LEVIED THEN HOW CAN THEY DEBIT THE CHARGES?
Can anyone help me with that? Is something possible which i can do to reverse it? Should complaining at Ombudsman will help?
PS. I tried calling and email to the Fi customer support, but the calls are not connecting, neither they address properly about the issue on emails. They just sends automated email reply. It's not just me alone, multiple customers have raised the request (source: Twitter) but they haven't provided any reliable response.
Please help bekifaaytati community!

This is the reason I stay away from these fintech companies.

Coming to your problem,

- it is mentioned on their site that virtual card is life time free (Virtual cards are usually LTF same with most banks)
- Costumer support do not have proper knowledge; things keep changing and they do not get updated mannual.

Have you checked this on their site?​

Regarding Federal Bank Savings Account:​

Level 1:​

Telephone
080-47485490.
Email help@fi.care

Level 2:
Reach out to escalationsdesk@fi.care.

Level 3:
grievanceofficer@fi.care

Level 4:
Email: support@federalbank.co.in
Phone: 0484-2626366

Level 5:
Unsatisfied with your complaint's resolution?
Please get in touch with the Banking Ombudsman.

 

[pmm]

LISTEN EVERYBODY I HAVE COMPLAINED BANKING OMBUDSMAN TODAY ABOUT FAKE PROMISING DEBIT CARD AND AMC CHARGES.

PLEASE EVERYBODY COMPLAIN INDIVIDUALLY WHICH WILL CREATE SOME IMPACT ABOUT SAME ISSUE WITH OMBUDSMAN

AND HOPE THEY MIGHT REFUND CHARGES.

PLEASE DONT BE SCARED AND JUST COMPLAIN RBI OMBUDSMAN NOW BE FAST.

IT TAKES ONLY 10 MINS.

 

[प्रफूला_56]

When i created my Fi account, it was told that the debit card will be lifetime free.
My account is with them since the beginning but from last year they changed some account types and mentioned that the debit card will be chargeable. IS BANKS ALLOWED TO DO THIS? ALL OF A SUDDEN CHANGING POLICY TO EXTORT MONEY?
I had a conversation with the customer support, and they mentioned to me that as I'm already old customer, no AMC charges will be levied until i replace or debit card gets expired.
I was satisfied with the answer at that time.
But recently they debited the AMC charges for the debit card
WHAT IS THIS SCAM, WHEN THE CUSTOMER SUPPORT TOLD THAT NO CHARGES WILL BE LEVIED THEN HOW CAN THEY DEBIT THE CHARGES?
Can anyone help me with that? Is something possible which i can do to reverse it? Should complaining at Ombudsman will help?
PS. I tried calling and email to the Fi customer support, but the calls are not connecting, neither they address properly about the issue on emails. They just sends automated email reply. It's not just me alone, multiple customers have raised the request (source: Twitter) but they haven't provided any reliable response.
Please help bekifaaytati community!

Did you emailed to their nodal team ?
If not your RBI complaint will be disposed

 

[mukul chand]

mai bhi same issue face kr rha hu ab smjh nhi aa rha kya kru kaise paise refund lu

 

[mukul chand]

LISTEN EVERYBODY I HAVE COMPLAINED BANKING OMBUDSMAN TODAY ABOUT FAKE PROMISING DEBIT CARD AND AMC CHARGES.

PLEASE EVERYBODY COMPLAIN INDIVIDUALLY WHICH WILL CREATE SOME IMPACT ABOUT SAME ISSUE WITH OMBUDSMAN

AND HOPE THEY MIGHT REFUND CHARGES.

PLEASE DONT BE SCARED AND JUST COMPLAIN RBI OMBUDSMAN NOW BE FAST.

IT TAKES ONLY 10 MINS.

kaise krna h complain ??

 

[mukul chand]

fi bank ko call krne pr vo call hi nhi received kr rhe hai bahut time se

 

[प्रफूला_56]

kaise krna h complain ??

Twitter pe complain Karo.. bolo LTF promise Kiya Gaya tha lekin amc debit hogaya .

After getting amc reversed ..close fi account for peace of your mind.

 

[BIBEK2002]

When i created my Fi account, it was told that the debit card will be lifetime free.
My account is with them since the beginning but from last year they changed some account types and mentioned that the debit card will be chargeable. IS BANKS ALLOWED TO DO THIS? ALL OF A SUDDEN CHANGING POLICY TO EXTORT MONEY?
I had a conversation with the customer support, and they mentioned to me that as I'm already old customer, no AMC charges will be levied until i replace or debit card gets expired.
I was satisfied with the answer at that time.
But recently they debited the AMC charges for the debit card
WHAT IS THIS SCAM, WHEN THE CUSTOMER SUPPORT TOLD THAT NO CHARGES WILL BE LEVIED THEN HOW CAN THEY DEBIT THE CHARGES?
Can anyone help me with that? Is something possible which i can do to reverse it? Should complaining at Ombudsman will help?
PS. I tried calling and email to the Fi customer support, but the calls are not connecting, neither they address properly about the issue on emails. They just sends automated email reply. It's not just me alone, multiple customers have raised the request (source: Twitter) but they haven't provided any reliable response.
Please help bekifaaytati community!

Same issue brother. I called their customer care but they refused to give the AMC. So I decided to close my Fi account. What did you do with your account?

 

[nerd_harshit]

Do anyone has the proof of advertising that they give debit card ltf at the time of opening the account? Kindly share. I am facing the same issue. What is the update of complaint to banking ombudsman?

 

[santanu47493]

Just go to youtube search fi debit card life time free koi to youtubeer hoga jo video dala hoga video ko 1080p me chalao ek ss lelo

 

[rk2354976]

Any update here ? Have you got the amount reversal?

 

[Shubham]

When i created my Fi account, it was told that the debit card will be lifetime free.
My account is with them since the beginning but from last year they changed some account types and mentioned that the debit card will be chargeable. IS BANKS ALLOWED TO DO THIS? ALL OF A SUDDEN CHANGING POLICY TO EXTORT MONEY?
I had a conversation with the customer support, and they mentioned to me that as I'm already old customer, no AMC charges will be levied until i replace or debit card gets expired.
I was satisfied with the answer at that time.
But recently they debited the AMC charges for the debit card
WHAT IS THIS SCAM, WHEN THE CUSTOMER SUPPORT TOLD THAT NO CHARGES WILL BE LEVIED THEN HOW CAN THEY DEBIT THE CHARGES?
Can anyone help me with that? Is something possible which i can do to reverse it? Should complaining at Ombudsman will help?
PS. I tried calling and email to the Fi customer support, but the calls are not connecting, neither they address properly about the issue on emails. They just sends automated email reply. It's not just me alone, multiple customers have raised the request (source: Twitter) but they haven't provided any reliable response.
Please help bekifaaytati community!

I first raised the complaint to fi in March then to RBI in April and got the resolution in July that bank will refund my debit card charges.
Here is the screenshot of the bank reply.