Help Needed with HDFC SmartBuy and PayZapp Account Setup

[Maitri Maniya]

I need clarification about using HDFC SmartBuy and PayZapp. Is it mandatory that the mobile number registered on both PayZapp/SmartBuy and the HDFC credit card be the same? If the numbers differ, can we still avail of 5X Reward Points or 5% cashback?

Additionally, I’m facing an issue completing eKYC on PayZapp. It shows "PAN is already registered," but I haven’t registered it elsewhere. Is eKYC completion necessary to qualify for SmartBuy offers?

i bought an amazon voucher for 2000 on 14th august but still didn't get 5% CB yet.

 

[arjungoyal12]

Yes, it might be mandatory that the numbers are same. It is the only way for the bank to match the identities and give you cashback. Do you have bank account with HDFC?

 

[Maitri Maniya]

Yes, it might be mandatory that the numbers are same. It is the only way for the bank to match the identities and give you cashback. Do you have bank account with HDFC?

yes

 

[arjungoyal12]

What number is associated with that bank account, credit card & payzapp? Same or different

 

[hitirfan]

yes

Login using ur Customer ID in Payzapp

 

[hitirfan]

How did u purchase 2K Voucher from Smartbuy? The cashback is usually instant as soon as the transaction is settled.

 

[Maitri Maniya]

What number is associated with that bank account, credit card & payzapp? Same or different

Same

 

[Maitri Maniya]

How did u purchase 2K Voucher from Smartbuy? The cashback is usually instant as soon as the transaction is settled.

I purchased from paysapp. I didn't get any cashback

 

[hitirfan]

I purchased from paysapp. I didn't get any cashback

Which card u used there?

 

[Maitri Maniya]

Which card u used there?

Hdfc bizgrow

 

[hitirfan]

Hdfc bizgrow

Raise enquiry with HDFC Bank

 

[Maitri Maniya]

Raise enquiry with HDFC Bank

I contacted HDFC customer care. They said cashback will be credited in the payzapp. So contact payzapp

 

[hitirfan]

I contacted HDFC customer care. They said cashback will be credited in the payzapp. So contact payzapp

No. Cashback gets credited in the Credit Card statement. There is option to raise queries in Payzapp also, try that

 

[Maitri Maniya]

No. Cashback gets credited in the Credit Card statement. There is option to raise queries in Payzapp also, try that

i raised a query. they said you this is because you have changed your mobile number. however i have not. can we complaint to RBI ombudsman regarding this KYC issue?

 

[hitirfan]

can we complaint to RBI ombudsman regarding this KYC issue?

You can try

 

[Maitri Maniya]

You can try

this complaint will be against HDFC right?

 

[hitirfan]

this complaint will be against HDFC right?

Yes.