Issue with SC smart credit card

Anyone facing issue with SC smart credit card cashback. I didn't receive cashback since September 2024 statement. I emailed the issue to customer care however no response received from them. Let me know how to resolve this issue. I even emailed head of customer services still no response received.
 

zack54

KF Mentor
Recently I closed this card due to worst services of standard chartered. Customer care support is also not worth servicing even if you write emails they will give you auto generated answer of reverting back within 2-4 working and won't resolve your issue.
If you call them you have to wait so long and they will also guide you with same answer our team will call you back within 24-48 hours.
Note:- Be careful if you are paying your SC card bills. Cause cred these days not supporting SC bill payments. You have to use SC website portal which will direct you to billdesk and you have to enter details. SC card no. and account is also so much confusing as well.

Thanks
 
Just now i got message that limit of my SC smart credit is reduced. Can you let me know how to close this card as customer service people are not replying on email.
 

zack54

KF Mentor
Contact customer care and ask them to process card closure request, if they will ask the reason of closure tell them pathetic service provided by SC. They will raise a request and an executive will call for your approval and further they will close it.
This is the only way to close the card.
 

MdRasul

KF Ace
Anyone facing issue with SC smart credit card cashback. I didn't receive cashback since September 2024 statement. I emailed the issue to customer care however no response received from them. Let me know how to resolve this issue. I even emailed head of customer services still no response received.
Im not facing any issue...im getting 2% CB on All online transaction...I have redeemed the 2500 Cashback to my statement with zero redemption charge.

One time I spent 22k insurance payment, for that transaction I didn't received any cashback..

Right now after statement generated,they mention CB for particular transaction...one the best card.
 
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