BILLDESK

[zack54]

Hello Everyone,

Recently I made a transaction for my standard chartered credit card on its website through billdesk portal. Unfortunately the amount was paid on wrong card and when I got to know, continuously shared the same with standard chartered as well as with billdesk team. Nobody is giving valid answer, also response from SC & Billdesk is very poor. Don't know even they are reading the sent emails or not.

Intrestingly, there is no contact number available for billdesk. whenever anyone raise a query they will revert in 2-3 working days with same answer.
If anyone have any idea or suggestion regarding the paid amount reverse or raise a dispute, please share.


Thanks

 

[RitamModak]

is the wrong card is your second card with SC bank? Or anyone elses card

 

[zack54]

Anyone else.
worst service provided by standard chartered. card no. link with another account no. very confusing. If someone is paying bill by logging on the standard chartered website. After selecting pay option for a particular card, they will take you to billdesk page where again you have to enter card no. or card linked account no.

most worst thing these days standard chartered customer care service. One has to wait for so long to connect to the executive.
Billdesk:- They dont have any customer care contact. If you generate a query regarding a payment etc. You have to wait for 2-3 days and after then don't know they will understand you concern or provide you proper solution.

 

[RitamModak]

If you’ve mistakenly entered the wrong card number while paying through Billdesk on the Standard Chartered website, here’s what you can do, though please be aware that banks may not always be able to reverse such transactions due to policy limitations on client-entered errors.

1. Inform Standard Chartered Immediately​

• Contact Standard Chartered’s customer service in writing (via email or through their customer portal), explaining that the wrong card number was entered by mistake during payment.
• Include transaction details such as date, amount, and the incorrect card number used, along with the correct card number.
• Politely request a transaction reversal, but understand that the bank may be limited in its ability to assist if the error originated from the card number entry.

2. Raise a Dispute on Billdesk​

• Use Billdesk’s online query system to raise a dispute, providing the same details (transaction amount, date, incorrect card number, and correct card number).
• Mention that the transaction was an accidental error and request assistance with a refund or reversal.

3. Escalate through Standard Chartered’s Grievance Portal or Visit a Branch​

• If you don’t receive a satisfactory response from Standard Chartered’s customer support, file a formal grievance on their website.
• You can also consider visiting a branch, as in-person meetings with representatives can sometimes expedite the process.

4. Be Prepared for Limitations​

• Since the error was due to incorrect entry, the bank may deny the reversal if they follow a strict policy regarding client-entered mistakes. If so, you might need to contact the Banking Ombudsman as a final option to seek support in resolving this issue.

5. RBI Ombudsman as a Last Resort​

• If you encounter ongoing delays or denials from both Standard Chartered and Billdesk, you can escalate to the RBI Ombudsman with your documentation, which could add regulatory pressure to assist in retrieving the funds.

Mistakes like this are unfortunate, but with these steps, you may have the best chance of resolution. Let me know if I can provide further support on this matter.

 

[zack54]

Thanks for the information.

 

[rajdeepd]

If you’ve mistakenly entered the wrong card number while paying through Billdesk on the Standard Chartered website, here’s what you can do, though please be aware that banks may not always be able to reverse such transactions due to policy limitations on client-entered errors.

1. Inform Standard Chartered Immediately​

• Contact Standard Chartered’s customer service in writing (via email or through their customer portal), explaining that the wrong card number was entered by mistake during payment.
• Include transaction details such as date, amount, and the incorrect card number used, along with the correct card number.
• Politely request a transaction reversal, but understand that the bank may be limited in its ability to assist if the error originated from the card number entry.

2. Raise a Dispute on Billdesk​

• Use Billdesk’s online query system to raise a dispute, providing the same details (transaction amount, date, incorrect card number, and correct card number).
• Mention that the transaction was an accidental error and request assistance with a refund or reversal.

3. Escalate through Standard Chartered’s Grievance Portal or Visit a Branch​

• If you don’t receive a satisfactory response from Standard Chartered’s customer support, file a formal grievance on their website.
• You can also consider visiting a branch, as in-person meetings with representatives can sometimes expedite the process.

4. Be Prepared for Limitations​

• Since the error was due to incorrect entry, the bank may deny the reversal if they follow a strict policy regarding client-entered mistakes. If so, you might need to contact the Banking Ombudsman as a final option to seek support in resolving this issue.

5. RBI Ombudsman as a Last Resort​

• If you encounter ongoing delays or denials from both Standard Chartered and Billdesk, you can escalate to the RBI Ombudsman with your documentation, which could add regulatory pressure to assist in retrieving the funds.

Mistakes like this are unfortunate, but with these steps, you may have the best chance of resolution. Let me know if I can provide further support on this matter.

Nice chatgpt

 

[RitamModak]

Nice chatgpt

Yes bro ...but is it not better using my thoughts to build a nice answer ? you can put his question ..i am sure u will get different answer on chatgpt ...but I posted his question along with my recommendation in short and make a proper thread on that ...why do hard work when it will be done with smart work?

 

[archit3000]

Nice chatgpt

atleast he attempted to answer, you could have used this, who stopped u

 

[amitvicky]

Anyone else.
worst service provided by standard chartered. card no. link with another account no. very confusing. If someone is paying bill by logging on the standard chartered website. After selecting pay option for a particular card, they will take you to billdesk page where again you have to enter card no. or card linked account no.

most worst thing these days standard chartered customer care service. One has to wait for so long to connect to the executive.
Billdesk:- They dont have any customer care contact. If you generate a query regarding a payment etc. You have to wait for 2-3 days and after then don't know they will understand you concern or provide you proper solution.

You entered same incorrect card number twice ??????

 

[zack54]

No entered only a single time.

 

[amitvicky]

No entered only a single time.

it asks to enter CC number twice, how did you end up entering only once ??
something's fishy ...

 

[zack54]

Thanks for your concern.

If you are aware of it, In standard chartered your card no. linked with another account no. and if you avail any loan from SC that will be linked with a different card and account no. So I look for that card no. on standard website and saved that no. for my reference in a sheet, mistakenly I saved the last digit wrong.
Further same saved no. I used at the payment time. In that way it was done wrongly and I got to know when the next month bill generated.

One more amazing this I got to know their website is under maintenance and reaching customer care is another adventerous journey. Finally after tracing the mistake and paid amount settled into a different card. Its been more than 20 days till now standard chartered senior executive will call me back within 24-48 hours and this issue is on priority basis. I am eagarly waiting for that person's call since last 56 hours and I dont know on what priority basis they are handling this.

Meanwhile I requested to close my another standard smart card and once this issue resolve I'll close other card too.

Thant's the whole story.